Below is a list of the most common questions asked by our customers.

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Prescriptions (Rx)

How to read my prescription ?


If your in need of glasses, your eye doctor will provide you with a prescription for corrective lenses. Eyeglass prescriptions may be written in different ways, though most are either printed or handwritten in horizontal rows. The first row is the prescription for the right eye ( OD), and the second row is for the left eye ( OS). Within each of these rows are three values: Sphere ( SPH), Cylinder ( CYL), and Axis. The SPH number corrects for nearsighted indicated with a minus ( -) or farsighted with a plus ( +). The CYL number and AXIS number correct for astigmatism. You may have another field labeled ADD, which corrects the reading power used in bifocal & progressive lenses. Lastly, eyeglass prescriptions sometimes include the pupillary distance ( PD) measurement, which is the distance between your pupils. PD is needed to determine the optical center of the lens will be for clear, accurate vision. An eyeglass prescription usually expires in 1-2 years.




Can I get a list of optical abbreviations ?


Here is a list of some abbreviations that will help you order your glasses from Lavish Optics: ADD (also NV-ADD): the Near Vision (NV) Reading ADDition correction on a multifocal Rx. Can be used for bifocal or progressive glasses, or for single-vision reading or computer (intermediate) vision glasses. AR: Anti-Reflective. A coating that reduces reflection on the lenses. AXIS: the angle at which the Cylinder (CYL) is placed on a lens to correct an astigmatism. It ranges from 1 to 180. BAL: the Rx calls for balance lenses, meaning the same Rx for each eye. Often used when a person has no sight in one eye, so both lenses will have the same thickness. BD, BI, BO, BU: a prism correction on your Rx (may be indicated with Δ, and one of these four abbreviations. The B stands for base, and it could be base down (BD), base in (BI), base out (BO), or base up (BU). CYL: the Cylinder. Combined with the AXIS, the CYL corrects an astigmatism. DS: the abbreviation for diopter simplex. An eye dr. may write DS on an Rx in the Cylinder (CYL) field if no astigmatism correction is needed. DV: distance vision. FT: flat-top bifocal. NV: near vision. NV-ADD (also ADD): the Near Vision (NV) Reading ADDition correction on a multifocal Rx. Can be used for bifocal or progressive glasses, or for single-vision reading or computer (intermediate) vision glasses. OD: Latin for Oculus Dexter, meaning right eye. OS: Latin for Oculus Sinister, meaning left eye. OU: Latin for Oculus Uterque, meaning each eye. PAL: Progressive Addition (or Adjustment) Lens: sometimes on a Progressive Rx an eye dr. will write two different numbers for the NV-ADD, perhaps +2.25 and +2.50, to increase the reading power in the NV-ADD for Progressive lenses. PD (Pupillary Distance): Is the measurement of the distance between your pupils. This is needed for the manufacturer of the eyeglasses to know where to place the optical center on each lens, so you can see well with the glasses. PL: Plano. Latin for "flat." If this is in the SPH section of an Rx, it means no nearsighted or farsighted correction is needed. RX: a prescription. SPH: the first section on an Rx. It corrects nearsighted or farsighted vision. UV: the abbreviation of ultraviolet. UV light is invisible to the human eye, but it is UV light that gives us a sunburn, and too much exposure to it can damage the eye. VA: Visual acuity: how well the eye can see. Sometimes this may be written on an Rx, with a number such as 20/20. This would indicate that with eyeglasses made to this Rx, the vision would be corrected to 20/20 vision.




What is my pupillary distance (PD) and how do I get it?


( PD) Pupillary distance measures distance between center of your pupils. This measurement is used to determine where you look through the lens of your glasses and should be accurate as possible. The average adult’s PD is between 54-74 mm; kids' are between 43-58 mm. Your eye doctor will usually measure your PD during an eye exam. However, if it was not given to you, the below 5 steps will help you measure it yourself.




Can you fill strong prescriptions ?


Sure we can ! Just E-Mail us your prescription before placing order. This way, we can verify your prescription is current and we can fill it.




Do you offer bifocal or progressive lenses ?


Yes! We offer both. If you have ADD or NV-ADD on your Rx, you can get lined bifocals or unlined progressive glasses.




Can I use my contact lens prescription on glasses ?


Sorry, a contact lens Rx can only be used for contact lenses.




What if my prescription has expired ?


We strongly recommended that you get an eye exam every 1 to 2 years, or more frequently if you notice that your vision has changed.





Lenses

What do the Lens Index numbers mean ?


The Lens Index number (1.50, 1.57, 1.53, 1.59, 1.61, 1.67, or 1.74) refers to the degree of refraction the lens provides. This means how much light that enters the lens is refracted (bent) as it passes through the lens. Lens Index is also related to the thickness of the lens. The higher the index, the thinner the lens will be. Learn more here about what index is best suited for your Rx, lifestyle, and frame selection.




What lens coatings do you offer?


All Lavish Optics eyeglasses come with Anti-Scratch Coating and UV Protection Coating that are both absolutely free. We also offer Anti-Reflective (also known as Anti-Glare) Coatings, which reduce reflection on the lenses and the glare you see while you are wearing your glasses.




What are photochromic lenses ? Do you carry Transitions® ?


Photochromic lenses are specially treated to turn dark when exposed to UV light. When the lenses are out of the sunlight, they become clear again. We carry the Transitions® brand of photochromic lenses for our 1.50, 1.61, and 1.67 lenses, for both single-vision and progressive glasses.




What are Polarized lenses ?


Polarized lenses is a sunglass lens that greatly reduces the glare from light that is Polarized horizontally, meaning the light reflecting off horizontal surfaces, such as a white sidewalk, a white-sand beach, snow, or sunlight reflecting on water.




What are polycarbonate lenses ?


Polycarbonate lenses are impact resistant, and are stronger and more lightweight than standard lenses, which makes them a great option for kids’, rimless, and sports glasses, or for anyone who is rough on their glasses.




What is the difference between polarized lenses and dark tints? Which one is better for what situations ?


Polarized lenses are known for cutting out glare and light intensity which is very noticeable when light reflects off water, snow, and sand. Dark lens tints are known for only cutting down the intensity of light. Some instance where dark tints are beneficial over polarized lenses is if you are using a digital screen outdoors. This is because polarized lenses will darken your view of the screen. Polarized lenses are known to improve visibility with driving, especially in severe weather conditions, therefore making you a safer driver.





Glasses

What frame material is right for me ?


Depending on features you are looking for. The following categories can help you decision: Weight: If you want a super light frame, go with one that's 15 grams or lower. Titanium frames are generally very light. Material: You have the choice between metal or plastic. Metal tends to be lighter. Plastic frames tend to be more durable. Flexibility: This is a nice feature to have for kids or sports glasses. We have a line of kids plastic flexible frames that are forgiving and durable. Color: Plastic frames tend to come in more color options, especially acetate plastic. Hypoallergenic: Stainless steel, titanium, and acetate frames are hypoallergenic.




Do the frames come in different sizes ?


Most of our frames come in one size, but not all. The details will be listed in the description. Please use the size filter to find the one that best suits you.




What do the numbers printed on my frame mean ?


Frames have numbers printed on the inside (the part that goes behind your ear). The first numbers are typically the manufacturer’s style number and color code. But farther down the temple arm, there may be important numbers that refer to the dimensions of the frame. These numbers are measured in millimeters of the lens width, nose bridge width, and temple arm length. Often the lens & nose bridge widths are 2-digit numbers separated by a square, and a temple arm length is a 3-digit number in front of or behind the others. Knowing these numbers can help you choose a frame similar in size when shopping.




Full-rim, Half-rim, or Rimless ?


Your Rx ( Prescription ) may be too strong for Half-Rim or Rimless frames, so Full-Rim would be your best option. Full-Rim glasses, especially in the nerd-chic look, are very popular. They are generally more durable than Half-Rim or Rimless frames. Half-Rim frames are great for those with slim faces. They show more of your face then other Full-Rim frames, and are more durable than rimless. Rimless are great for people who treat their glasses delicately, and who want their glasses to be practically invisible on their face.




Can I get the frames in a different color ?


Most of our frames come in multiple colors. If a frame comes in more than one color, you will see the options on the frame’s product description page.




My frame is out of stock. Can you notify me when it's back in stock ?


Yes. When a frame is out of stock, you will see an "out of stock" message below the frame. Visit our Contact Us page, and enter your email address and contact info along with the model number ( Or Link ) in the in the space provided and we'll let you know when the item becomes available or can place a special order if the frame is no longer supplied.




Can I order frames without lenses ?


Yes! Many frames still come with retainer lenses ( not of optical lens quality) but are there to maintain frame integrity during shipping. During the checkout process, if you wish, we can remove them if desired. Just indicate that in the note section before paying. PLEASE NOTE: Some eyeglass cases some Shrink-wrapped and will need to be removed in order to get to your frames. we can not re-wrap them and will be shipped in its original box in our box.




What can I do if my frames don't fit perfectly ?


New glasses often need minor tweaks to fit your face right. It’s best to have a local optician near you Fine-Tune the glasses for you. Most places will do this for free but may charge a low price but you can also make adjustments yourself with a screwdriver to losen or tighten.





Sunglasses

What frames can be ordered as sunglasses ?


Most of the frames on our website can be ordered as sunglasses by adding tint & lens coating options; Except for some sports or goggle frames.




What's the difference between premium sunglasses and regular frames with tint? Do they have different lenses? Do they block the UV differently?


Unlike regular frames with tinted lenses, our premium sunglasses are made using advanced edging technology. This gives the lenses a subtle curve and thin profile, similar to designer sunglasses, even with higher prescriptions. Premium sunglasses are only offered in three lens index options (1.57, 1.61 & 1.67), whereas regular frames with tinted lenses are available in 1.50, 1.57, 1.61, and 1.67. Both premium and regular sunglasses feature the same UV-blocking technology.




Can I order prescription sunglasses?


Yes! With a few exceptions, the Rx ( Prescription ) glasses you order on our website can be turned into Rx sunglasses. Just select a standard or gradient lens tint, or choose from our glare-reducing polarized lens selections.




What is the difference between Photochromic and Polarized lenses ?


Photochromic lenses automatically darken when outdoors or exposed to UV rays. They return to clear when you are back indoors. Polarized lenses are permanent sunglasses that don't change color and are great at cutting glare.




Can I get sunglasses that are also thin lenses ?


Sure! If you order Rx sunglasses, you can get the lens with the index that is recommended for your Rx to keep your lenses nice, light and thin. If you get non-Rx sunglasses, your lenses will be thin.





Ordering

What do I need to place an order ?


Your Rx, your PD, and a frame you have selected on our website.




What is included in the price of the glasses ?


The manufacture Box, The Frame, The Stock Lens (Prescription with purchase), Anti-Scratch Coating, UV protection, Microfiber Cleaning Cloth. NOTE: Some eyeglass manufactures ship their frames in a protective case with no decorative box.




Can I order more than one pair of glasses per order ?


Yes. You can order as many pairs of glasses you like. Once you place your glasses in the Shopping Cart, click on the Continue Shopping button, then order the next pair. Repeat until you have all the Sunglasses or Prescription frames you want to order. Shipping methods will be the same no matter how many pairs of glasses are on an order.




Is it required that all the glasses on the order have the same prescription ?


Absolutely not! You can order different pairs of glasses for your whole family on one order with all different prescriptions.




Can I add glasses to an order once I pay for it ?


unfortunately, once an order has been placed you can't add more glasses. If you place another order going to the same address within 24 hours, either enter a note in the order stating “Combine shipping with order# XXX” or contact customer service. We’ll combine the two orders, ship them together and refund the lesser shipping fee!




Is there an easy way to reorder a pair I bought previously ?


Yes! Log into your account and look up the previous order and find the model number. If the frame is currently available, just simply add it back to the shopping cart.





Payment

What forms of payment do you accept ?


All major credit cards: VISA, MasterCard, American Express, Discover, PayPal Cryptocurrency Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dash COD: Cash on Delivery




When do you charge my credit card?


Once you click on place order on the final page of the shopping cart.




Do you accept insurance ?


We do not accept insurance. However, some insurance companies will accept an invoice copy for reimbursement. Check with your insurance company, and if they do, you can request an emailed invoice copy from our Customer Service department.





Shipping

I just placed several orders. Can I pay only one shipping charge ?


Yes, if you contact us within the first 24 hours after you've placed these orders, we will refund one shipping fee so that you only pay for one shipping. The orders may be shipped together or separately.




How do I track my package?


You will receive a shipping confirmation email that will include a tracking number and tracking link of your specific shipper. Additionally, you can track your package directly at:




Do you offer expedited shipping ?


Yes, we offer Express Shipping to the following locations (must be a physical address, cannot be a PO Box): US (All 50 States)




Can you overnight my glasses ?


Yes, Additional fees apply




I live in one country but want to ship to a different country. Is this possible ?


Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.




What do I do if my package was damaged ?


All items are inspected before leaving our warehouse for damage. Immediately contact the shipping company such as FedEx, USPS, or UPS. You will have to open a claim to get a reimbursement.





Returns

What is your return policy ?


Contact us before mailing your frames back, as all frames are not eligible for an exchange or refund. All purchases must be in their original packaging, undamaged, unworn, scratch-free and in resalable condition with all items such as cases, booklets, tags and cloths. Our return processing center will exchange frames as long as they meet company requirements. Unfortunately, we cannot offer exchanges on all products due to limited quantity or demands. If you'd like to make an exchange, please contact us before returning. Eyeglasses with a prescription or special tinting cannot be returned or exchanged and are final sale. If approved, please allow up to (15) business days for processing. Returns will be refunded to original source of payment. Please contact us withing (5) days of original purchase for an RMA (return merchandise authorization) number If approved. Processing time may vary up to (15) business days. Depending on how you paid for your order and where you live, shipping time may vary. Please keep in mind that PayPal refunds may take additional processing time.




I want to return my glasses. How do I get an RMA number ?


If you need to return an item, follow the simple steps below: Before sending anything back, please give us a call first or if you like use our live chat, or email us within (5) days of receiving the item to get your return authorization (RA) number. These items must be included in package: 1. The Box, The Glasses, The Hard Case, All documents, Cleaning Cloth and any accessories that came included. 2. A note with the RMA# and a brief description of the issue. 3. All prescription glasses are final sale, as we can not resell your prescription lenses. Returns should be sent to the address provided with your RMA number. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, case, etc.) You are responsible to pay the return shipping fee to mail the glasses to us.




I sent my glasses back. What is next?


If you sent your frames back, our returns department will give them an inspection. After we have conducted our inspection, we will e-mail you the results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.




Can you replace lenses if I send you my frame ?


Yes ! If you love your frames but have damaged your prescription lenses we can replace them with the same prescription if your prescription has not expired. If your prescription has expired, just simply send us your new prescription and we will install the new lenses ( fess apply ) Please note, we can not replace sunglasses lenses




How do I use my store credit ?


You will be issued a digital gift card with the balance to use anyway you want.




Can my refund go on a different credit card than the one used ?


As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order. If you don’t have access to the credit card on the order, then the amount of the refund will be issued as a store credit only to the customer account on the order.





Social Media Inquiries

How do I get a chance to have my photo featured ?


For a chance to be featured on our site and social media channels, please tag your photo with @lavishoptics or #lavishoptic




I'm a social media influencer and would like to know how can I work with your brand or get free frames.


We love to collaborate with social media influencers of all walks of life. To inquire about working with Lavish Optics, please send a detailed message to support@lavishoptics.com Include the following: Your name, so we know who would be speaking with. Your phone number ( for faster service ) Your social media channel, this way we can get a better idea of your content. Last but not least how we can work with each other for a beneficial relationship.





The Lavish Club

I want to be a Lavish Club Member, what is the cost ?


To enroll in The Lavish Club, it will cost $19.95 a month. Please click here for all the benefits of being a member. ( Customers must have a credit card on file. If credit card is declined, there will be a $5 reactivation fee)





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